Water Shortage – Cheam Water Treatment Works Incident

Dear Providers, 

We are aware of the ongoing problem with SES Water in and around Sutton. For the latest updates please check the SES Water website. https://seswater.co.uk/your-water/work-in-your-area/network-latest

SES water should be contacting vulnerable people, including care homes. However, if they have not been in contact with you, please call SES on 01737 772000 or contact the Council. 

SES customer call centre is also open if you need to speak to one of our team, please call 01737 772000. You can also use this number 24/7 for emergencies.

Bottled water stations are in place at the following locations:

• Cheam Library, Church Rd, Sutton SM3 8QH.  Access via Park Rd.
• Bourne Hall in Ewell, KT17 1UG. Access via Spring St.
• Upper High Street Car Park KT17 4DU. Access via Upper High Street main road. 
• Westcroft Leisure Centre, along Westcroft Rd in Carshalton, SM5 2TG.
• St Paul’s Church, 15 Northey Avenue, Cheam SM2 7HS.

Update as at: 17:25 18/12/24
We are continuing to make good progress to repair the fault at our Cheam Water Treatment Works and are aiming to restore supplies by lunchtime today.

Unfortunately, some customers may continue to experience low pressure or no supply throughout this evening. Storage levels remain low, and we ask customers to use water carefully to help preserve the network’s capacity. These areas are KT17, KT19, KT4, SM6, SM1, SM3, SM4, SM5. 

When your water returns it may be cloudy, white, or discoloured and you may notice a change in smell. In most cases, this can be cleared by running the cold kitchen tap. You can find more information here: https://seswater.co.uk/your-water/water-quality/water-in-your-home-and-factsheets 

We will continue to prioritise getting water to our most vulnerable customers and providing bottled water (as detailed below).

What to do if you are an existing or think you might need to be a priority services customer, for example, you have a visual impairment or have limited access:

If you, or a member of your household requires Priority Service Register needs, contact us directly by calling 01737 772000. By calling, we will make specific arrangements to ensure bottled water is delivered to your address. To find out more information on our Priority Service Register please visit our page here.