New Technology Enabled Care service contract in Sutton

Medequip Assistive Technology Ltd will be taking over from our current telecare provider, Careium from 1 August 2023.

Our residents who use Technology Enabled Care will receive a letter from us to inform them of this change but they will not need to take any action. Medequip will introduce themselves to residents in due course, as they answer emergency alarm calls, and or in relation to telecare equipment.
We are currently working with Medequip and Careium to ensure the service moves over without disruption. In most cases the transfer of the telecare device will be undertaken remotely, however Medequip may need to do this in person. If that is the case, Medequip will contact the resident to arrange a visit.

The data currently held with Careium will be securely transferred to Medequip. This data will be held in accordance with the General Data Protection Regulation.

From 1 August 2023 to make a telecare referral staff will need to email Medequip Connect instead of Careium on [email protected] or call 03300 163 655.

For further information please contact Fay Austin [email protected] or Bradley Coupar [email protected].