Care Matters: Friday 11 November 2022

Capacity Tracker Changes, Sutton Information Hub, Lavender Oaks Jubilee Garden Project, Winter pressures & out of hours admissions survey and more. Please share.

Published on 11/11/2022 in Adult services | Care Matters Weekly | Covid-19 | News | Workforce

Capacity Tracker Reminder, How to register your service on the Sutton Information Hub, Winter pressures & out of hours admissions survey and more. Please share.

Capacity Tracker reminder and updates

This is a reminder for ASC Providers to please ensure the capacity tracker is updated, including  vaccination status of residents and staff irrespective of where they received their Flu or Covid-19 booster vaccinations.  Completion of Capacity Tracker is a mandatory requirement, It is good practice to aim to complete this on a weekly basis.

Report Changes | Vaccination data

On 1st September, 2022 changes were made to the vaccination data collected. The current vaccination report allows you to select data from that date onwards. You can still access vaccination data as at 31st August, 2022 by downloading the legacy file on the page.


Please use this link to see a new section in the Resource Centre, which shows the questions you have been asking about updating Capacity Tracker along with a response – this also covers the new workforce and packages of care sections.

Want to see your organisation or service on the Sutton Information Hub?

The Sutton Information Hub is a great place to have information about your organisation and service so people in Sutton can access it. It’s free to register and there are no limits to the amount of services you can put on the website.

If you’d like your service’s information to be listed on the Sutton Information Hub, please register for the Sutton Information Hub here . Once your registration has been approved, you will be able to login and add/edit your organisation’s information. Please note that you’ll need to use a mobile number when registering as this is used during the 2-step verification process.

You can show the following information about your service on the Sutton Information Hub:

  • Who the service is for
  • Any access requirements, either to the service or the location where it is based
  • Any eligibility criteria
  • Whether there is a cost to the service or if it is free
  • Youtube videos
  • Photos and customer feedback.
  • Contact details (links to your organisation’s website and social media channels)
  • Link to CQC inspection ratings – for applicable services

You can also link all the services your organisation deliver under one organisational profile so residents can see everything you offer.

Sutton Information Hub Online Provider Drop Ins

Please register for one of the online provider drops ins by clicking here.

These will be taking place on the following dates;

  • 16th November 1 – 2pm
  • 23rd November 1 – 2pm
  • 30th November 1 – 2pm

Winter Pressures & Out of hours and Weekend Admissions Survey

This short survey will help South West London ICB understand how we can best support Care Homes over the winter period and beyond.

Please click here

National Safeguarding Adults Awareness Week (21 – 25 November 2022)

This is a joint virtual event across London boroughs. The pooling of ideas and resources has enabled us to have a good mix of events. The events are all virtual and on an MS teams platform. All events have to be registered individually on Eventbrite.  (The Wednesday event is organised by ADASS and we have yet to receive the registration link for this. This will be shared on receipt)

Please assist with disseminating this poster to colleagues and partners.

Reminder: Priority flu and Covid vaccinations for frontline social and health care workers

Winter is approaching, which is typically when flu, colds and other infectious viruses like Covid start to spread. It’s time to plan ahead.

Flu vaccinations and Covid booster vaccinations are now freely available for priority groups including frontline social care and health workers. 

Flu vaccinations

If you work in a frontline social or health care role you can find a local pharmacy offering flu vaccinations on this NHS webpage. Flu vaccinations can be booked directly with the pharmacy or, in some cases, by walking-in without an appointment – although it might be a good idea to call ahead to check first.

The pharmacist may ask you to prove where you work so take an ID badge to show if requested. Please let your manager know when you’ve had your vaccination and claim the cost back through iTrent in the usual way.  

People with a weakened immune system or who are pregnant can also get a free flu vaccination now. They will become freely available for everyone aged 50 years old and over from October.

Covid autumn booster

All frontline social and health care workers and anyone with a weakened immune system can now book online for a Covid autumn booster appointment using the NHS national booking website.

You can also book first and second doses of the Covid vaccine for all adults and children aged five years old and over, if you haven’t already done so.

We strongly recommend that everyone who is eligible, and is able to, take up the flu and Covid-19 booster vaccination offers as soon as possible. Both viruses can easily spread from person to person, even between those not showing symptoms, and can be very dangerous for people who are vulnerable to infection.

Free trauma-informed training for those supporting young people in the education sector

Thrive LDN is working with community organisations to support the mental health needs of young people from displaced communities. As part of this work, Thrive LDN has partnered with The Nelson Trust to deliver online trauma informed training to support the mental health needs of children and young people, including a focus on Hong Kongers arriving in London. The training is intended to help those working in the education sector review services with a particular focus on cultural humility and responsiveness.

Although there will be a focus on the Hong Kong community, it is intended to have value for those providing any form of support for children and young people who may have been exposed to trauma.

Places are limited, register for a training session below today:

Thursday, 24 November, 9.30am – 4.30pm

Wednesday, 30 November, 9.30am – 4.30pm

Covid-19 Update

What has changed

Routine asymptomatic testing will be paused across Adult social care settings from 31 August as COVID-19 cases continue to fall. This means staff who have no symptoms of a respiratory infection are no longer required to test for COVID-19 on a regular basis.

As asymptomatic testing has been paused it is important that staff are aware of symptoms of Covid -19 and follow the guidance on Symptomatic testing. 

Symptoms of COVID-19, flu and common respiratory infections include:

  • continuous cough
  • high temperature, fever or chills
  • loss of, or change in, your normal sense of taste or smell
  • shortness of breath
  • unexplained tiredness, lack of energy
  • muscle aches or pains that are not due to exercise
  • not wanting to eat or not feeling hungry
  • headache that is unusual or longer lasting than usual
  • sore throat, stuffy or runny nose
  • diarrhoea, feeling sick or being sick

Staff members with symptoms of a respiratory infection including COVID-19

Anyone who has symptoms of a respiratory infection and has a high temperature or does not feel well enough to go to work, is advised to stay at home and avoid contact with other people.

They should follow the guidance for people with symptoms of a respiratory infection including COVID-19.

Patient-facing healthcare staff who have symptoms of a respiratory infection, and who have a high temperature or do not feel well enough to attend work, should take an LFD test as soon as they feel unwell.

If the result of this LFD test is positive, staff should follow the advice in the section for staff members who receive a positive LFD test result for COVID-19.

If the LFD test result is negative, they can attend work if they are clinically well enough to do so and they do not have a high temperature.

If the staff member works with patients whose immune system means that they are at higher risk of serious illness despite vaccination, they should discuss this with their line manager who should undertake a risk assessment.

If they are still displaying respiratory symptoms when they return to work, they should also speak to their line manager who should undertake a risk assessment.

On returning to work, the staff member must continue to comply rigorously with all relevant infection control precautions and personal protective equipment (PPE) must be worn properly throughout the day.

Staff members who receive a positive LFD test result for COVID-19

All healthcare staff who have received a positive COVID-19 test result, regardless of whether they have symptoms, are advised not to attend work for 5 days. They should follow guidance for people with a positive COVID-19 test result.

Patient-facing healthcare staff can return to work when they have had 2 consecutive negative LFD test results (taken at least 24 hours apart).

The first LFD test should only be taken 5 days after the day their symptoms started (or the day their first positive test was taken if they did not have symptoms); this is described as day 0.


If you have 2 or more residents or staff who have tested positive, please report to the LCRC and capacity tracker. Please refer the contact details at the bottom of this page.

Care homes should also report on the LBS google form. 

Outbreak testing has not changed.

Key contact details

DHSC Adult Social Care submission

The information below will help care homes and homecare providers by explaining the timeline for the mandatory submission in more detail.

Submission period for mandatory DHSC Adult Social Care data

Care homes and homecare providers will be required to update their data by 11pm on the 14th day of each month – or the next working day when the 14th is on a weekend or public holiday. Data must be no more than a week out of date i.e. it must be correct to no further back than the 8th of each month.

When the 14th is on a weekend or public holiday, the submission period will be determined by the next working day.

A Carers Guide to Home Fire Safety

Learn how to keep people that receive care safe from fire.

A formal video is now available for carers on the LFB website. Those who wish to view this video will have to input some basic information in order to gain access to it.

What you will learn:

  • How to recognise people who are at risk of having a fire
  • Identify key high risk factors
  • Show what actions can reduce these risks
  • Describe what to do in the event of a fire

Please assist and share this link with your teams to complete.

Please click here


Please see the new changes at the top of this page.

Please take a look at the new updates that have been made to the following on the GOV.UK website (updates given on 27/05/2022).

Information and advice for health and care professionals:

Click here

PPE use for aerosol generating procedures:

Click here

Latest Guidance

The latest guidance has been published about COVID-19 testing for ASC services. Please click the link below to go to the GOV.UK webpage.

Click here

For all the latest guidance on the Carehub regarding COVID-19, please click here to view the updated pages regarding;

  • Visiting
  • Testing
  • Outbreak Management
  • Admissions
  • Infection Prevention and Control

Training and Development

Free training for care staff – Autism awareness / Women’s wellbeing and the menopause 

Successful Mums Career Academy has won funding to offer free training to care staff:

  • The funding will pay for 7 hours of accredited training (2 half-day workshops) in Autism awareness OR Women’s wellbeing and the menopause
  • The training can be delivered either face-to-face or online
  • There will be an option to complete a full qualification at a later date (for those that would benefit from more detailed learning)
  • The funding will also pay for employees’ time to attend the workshops
  • Workshops will start in August / September

To be eligible, employees must be a parent and have a child aged under 12. They must also be earning less than £11.05 per hour and live in Croydon, Sutton, Merton, Richmond or Kingston. However, if there’s a member of your staff who’s interested but doesn’t fit the criteria please still get in touch with Successful Mums as they may still be able to attend.  

For further information and/or to express an interest please contact Jane Knight – [email protected]

Guidance changes? Help from London Borough of Sutton Public Health team

There have been a number of changes in guidance over the recent weeks. If you need any help or advice on the changes please contact the London Borough of Sutton Public health team. Drop them an email [email protected] 

Webinars and training

Join senior IPC nurses to learn more about general infection prevention and control training including: MRSA, Tuberculosis, diarrhoea, rashes, wound care, specimen taking, head lice, scabies, respiratory infections, including COVID-19, staff health and more. 

Sessions run online every Thursday between 2pm to 4.30pm. Register at Eventbrite to attend.

Weekly Information Sharing FAQs webinar

The COVID-19 pandemic remains an extremely challenging situation globally and we recognise that this is the case for staff working in Care Homes of all types. We are continuing the weekly Infection Prevention and Control and Information Sharing webinar Tuesday mornings at 11:00am. 

Join Microsoft Teams Meeting

+44 20 3880 0300   United Kingdom, London (Toll)

Conference ID: 855 305 74#

Local numbers | Reset PIN | Learn more about Teams | Meeting options

Weekly Capacity Tracker webinar

Capacity Tracker Webinars for Care Homes are taking place at 2:00pm every Friday.

Click here to join the meeting on your computer or mobile app Or call in (audio only) on +44 20 3794 0272 Phone Conference ID: 311 948 485#

Sutton Care Hub Job Portal

To support Sutton’s care providers to recruit the best staff for all positions from management, to clinical staff, carers and administrative support, we have created the Sutton Care Hub Job Portal

Subscribe to the Sutton Care Bulletin! 

The Sutton Care Bulletin features a round up of good news stories and successes from across Sutton’s care sector, as well as useful information, guidance and resources. Please make sure you have subscribed to receive future editions.

An archive of previous editions can be found on the Sutton Care Hub.

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