Care home visitors

In this section

Information, guidance and resources on care home visitors

Visiting guidelines: visitors to care homes, and visits to homes

London Borough of Sutton guidance

Latest guidance from LBS on visiting arrangements in care homes

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National guidance

Latest update on policies for visiting arrangements in care homes from the Department of Health and Social Care

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Key points within the guidance:

Visits to care homes

Care homes, local health partners, families and residents can work together to make care home visits as safe as possible for everyone. Minimise risks wherever possible to help family and friends spend time together. Key points are: 

  • Physical contact should be kept to a minimum. Hand holding is acceptable if hand washing protocols are in place
  • Visits to residents in care homes should be supported wherever they can happen safely
  • The registered manager of each care home is responsible for setting the visiting policy and for considering the individual needs of each resident. There is no limit on how many named visitors a resident can have. However, the registered manager may have set local limits to reduce risk. 

Visits out of care homes

Spending time with others outside the care home will increase the risk of exposure to COVID-19 for the resident and potentially to other residents and staff on their return.

Care homes, local health partners, families and residents can work together to make home visits as safe as possible for everyone, minimise risks wherever possible to help family and friends spend time together. Visits home should be planned and supported wherever possible.


Lateral Flow Testing for visitors

Please see new guidance (02/03): Coronavirus (COVID-19) lateral flow testing of visitors in care homes

Useful resources for care homes to consider 

Care home visits during coronavirus: What does the Government guidance mean for people affected by dementia

Visitor restrictions in care homes have been distressing for many people across the country, but especially people affected by dementia. The Alzheimer’s Society explain the government’s visitor guidance in more detail and what it means for families with loved ones living with dementia in care homes.

Visiting arrangements in Care Homes – Alzheimer’s Society Briefing

The visiting arrangements in care homes briefing sets out the key considerations they would like Directors of Public Health to take into account in supporting care homes to reopen for people living with dementia

Visiting a relative with dementia living in a care home

This document is based on questions raised by family members of residents living with dementia in MHA care homes.

Visitors’ protocol – briefing for care providers

This protocol was first published by the Care Provider Alliance in June 2020 following understandable calls from residents, friends and families, providers and staff to enable visiting to residential homes after a long and protracted period of ‘lockdown’, in line with changes within the wider community.

Page last updated on October 20th, 2021 at 10:16am

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